Cognitive Errors

I have definitely committed my fair share of cognitive errors resulting in missed diagnoses. The first step is to be aware of these cognitive biases so we can avoid them. I have listed some of the most common ones below and broken them down into sections. 

Over-attachment to a specific diagnosis

Anchoring- Fixating on specific features of a presentation too early in the diagnostic process and subsequent failure to adjust

Confirmation bias- The tendency to look for confirming evidence to support the hypothesis while overlooking and evidence that refutes it

Premature closure- Accepting a diagnosis before it has been fully verified

Failure to consider alternative diagnoses

Sutton’s slip- Fixation on the most obvious answer

Search satisfaction- The tendency to stop searching once something is found and not considering additional diagnoses (i.e. the first positive finding was a red herring).

Representativeness restraint- Not considering a particular diagnosis for a patient because the presentation is not representative enough, i.e. it is not a “classic” presentation 

Error due to inheriting someone else’s thought process

Triage cueing- A predisposition toward a diagnosis as a result of a judgment made by the triage physician, whose care may have been brief and early in the care process

Diagnosis momentum- The tendency for a particular diagnosis to become established in spite of other evidence

Framing effect- A decision being influenced by the way in which the scenario is presented or ‘‘framed’

Ascertainment effect- When thinking is preshaped by expectations. The alcoholic is just drunk (but may actually be herniating from ICH)

Errors in prevalence estimation

Availability bias- The tendency for things to be thought of and placed on the differential more frequently if they come to the mind more easily

Base-rate neglect-  Failing to accurately take into account the prevalence of a particular disease

Gambler’s fallacy- Belief the same thing won’t happen again

Playing the odds- Deciding a patient doesn’t have a disease based on low likelihood and prevalence

Posterior probability error- Having a decision unduly influenced by a previous case

Errors involving patient characteristics

Gender bias- When the decision made is influenced unduly by the patient’s gender or the gender of the decision maker

Psych out error- A variety of biases associated with the health care provider’s perception of the psychiatric patient and blaming new organic disease on chronic psychiatric illness

Yin-yang out- Presumption that extensive prior investigation has ruled out any serious diagnosis on the current presentation. Beware of dismissing high utilizers. 

Errors associated with physician affect or personality

Order effects- Focusing on information given at the beginning or end of a history and missing key information in the middle

Commission bias- Tendency toward action rather than inaction (over investigation, over intervention etc…)

Omission bias- Tendency toward inaction rather than action (under investigation etc…)

Outcome bias- Choosing a course of action according to a desired outcome and avoiding diagnoses that could lead to an undesirable outcome. 

Visceral bias- Making decisions influenced by personal (positive or negative) feelings toward patients

Overconfidence/under-confidence- Being overconfident in or under-confident in the efficacy of decisions

Sunk costs- Unwillingness to give up a diagnosis in which considerable time and effort has been invested

Zebra retreat- Not willing to pursue rare diagnoses for a variety of reasons (delay in departmental flow, time intensive workup etc…)


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POTD: Leaving AMA

What is the best way to handle a patient leaving AMA?

Leaving AMA is not a benign action, both to the patient and the provider. Patients who leave AMA have higher rates of adverse outcomes compared to patients who have completed their medical workup and treatment, and are up to 10% more likely to sue their providers. It is estimated that 1 in 300 AMAs result in a lawsuit. Leaving AMA is a problem that continues to increase in frequency as the years go by; in 1992, 0.1% of ED patients left AMA, and now that number is close to 2% of all discharged ED patients.

Who is more at risk for leaving the ED AMA?

According to Kazimi et al, our most vulnerable patients are the ones leaving AMA. This includes patients with lower incomes, are African American, male, young patients, those with multiple significant comorbidities such as psychiatirc, substance abuse, and HIV in particular, those on public insurance, patients with no PMD, patients with poor social support, and unfortunately unsurprisingly, the uninsured patient comprised almost 1/3 of all AMA discharges documented in the study.

Why do patients leave AMA?

Often cited reasons include personal obligations (children at home, feeding cats, need to go to work), financial concerns, dissatisfaction with care and customer service, distrust of the medical system, wait times, and disagreements with staff.

What is the best way to handle someone leaving AMA?

The most important step is to first try to prevent the AMA discharge. Like the illnesses we treat medically as providers, prevention is key. First step is talking to the patient and figuring out what their reasoning for leaving is. Try to meet the patient where they are- their concerns and priorities may not always match ours. Oftentimes the patient (and the provider) do not realize what options are available that may fix their problem. We have an excellent team of social workers, case managers, substance abuse specialists, and patient reps that can help tackle specific reasons why the patient wants to leave AMA. Additionally, patients may not fully understand the extent of their illness. It is our responsibility as providers to present our reasoning for wanting the patient to stay, and try to find middle ground between our and the patient's goals of care.

But unfortunately, many AMA discharges are inevitable. What should we do when there's seemingly nothing else we can do?

ALIEM has a great article written about AMA discharges: there are 8 components of any AMA that in addition to discussing with the patient, must be documented. Here's a quick summary:

  1. Assess the patient's capacity. Assess sobriety, the patient's ability to communicate a choice, understanding, appreciation, and ability to reason.

  2. Signs and Symptoms: Patient and provider need to agree with their concerns: patient should acknowledge, for example, that their RLQ abdominal pain may be signs of appendicitis.

  3. Extent and Limitation of the Exam: Basically detailing that the workup thus far may be incomplete and not representative of the patient's potential illness; labs may be OK, but imaging may still be warranted to rule out appendicitis

  4. Current Treatment Plan: Discussed what the patient still needs in their workup/reasons for observation/admission, what medications they need, etc.

  5. Risks of Foregoing Treatment: patients should be informed of specific complications they may face, including death, infertility, loss of limb, vision, etc.

  6. Alternatives to Suggested Treatment: discuss with the patient alternatives to their current and most effective treatment plan.

  7. Explicit Statement of AMA and Why the Patient Refused

  8. Questions, Follow-up, Medicines, Instructions: Do what we can to limit bad outcomes for our patients. Even if the alternative treatment plan is sub-optimal, we are still doing all we can possibly do for the good of the patient. Help arrange follow up as soon as possible and coordinate with their existing doctors if they don't want to stay. Provide oral antibiotics if they do not want to stay for IV antibiotics.

Here's an example I found of AMA discharge documentation:

The patient is clinically not intoxicated, free from distracting pain, appears to have intact insight, judgment and reason and in my medical opinion has the capacity to make decisions. The patient is also not under any duress to leave the hospital. In this scenario, it would be battery to subject a patient to treatment against his/her will. I have voiced my concerns for the patient's health given that a full evaluation and treatment had not occurred. I have discussed the need for continued evaluation to determine if their symptoms are caused by a condition that present risk of death or morbidity. Risks including but not limited to death, permanent disability, prolonged hospitalization, prolonged illness, were discussed. I tried offering alternative options in hopes that the patient might be amenable to partial evaluation and treatment which would be medically beneficial to the patient, though the patient declined my options and insisted on leaving. Because I have been unable to convince the patient to stay, I answered all of their questions about their condition and asked them to return to the ED as soon as possible to complete their evaluation, especially if their symptoms worsen or do not improve. I emphasized that leaving against medical advice does not preclude returning here for further evaluation. I asked the patient to return if they change their mind about the further evaluation and treatment. I strongly encouraged the patient to return to this Emergency Department or any Emergency Department at any time, particularly with worsening symptoms.

Sources:

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7909809/

https://www.wikem.org/wiki/Against_medical_advice

https://www.uptodate.com/contents/hospital-discharge-and-readmission#H14129862

https://www.aliem.com/proper-way-to-go-against-medical-advice/

https://www.emra.org/emresident/article/lit-review-ama-discharge/

https://www.nuemblog.com/blog/ama

https://www.emra.org/emresident/article/lit-review-ama-discharge/

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POTD: "I'm not leaving doctor"- Part 2

In our previous PODT we started a discussion regarding how to handle patients that refuse discharge. We will continue our tips on the management of these situations.

Tip 2:

Call on others

  • Speak to the patient’s family/ household members/ friends to get more collateral and history. Ask them if the patient looks more sick than usual

  • Get case management/ social work involved if you feel like there is an  underlying social issue at play that’s causing the patient to resist discharge

  • Discussing the case with another colleague can be very helpful. It never hurts to have a fresh set of eyes evaluate a case without any prior bias

Tip 3:

Document

So you’ve come to the point where there is very little more you can offer the patient in terms of diagnostic workup in the ED. Do one more chart review starting with your EMS and nursing notes and make sure you can make sense of any abnormal vital signs.

If you’ve gotten to this point, now is the time to document your conversations. Make sure you explain your MDM well and document your conversation with the patient extensively. Document any collateral you obtained and any consult recommendations including case management recommendations. Document the plan and outpatient follow-up plan and any conversations you may have had with the PMD.

 

Summary

Remember the primary purpose of the ED is not a shelter. Sometimes you will have situations where it will get to the point where you have to call security to escort a patient out of the ED. Be extra careful with those patients who still say that they feel sick and have a low threshold to broaden your workup. Make sure to involve others, including family, case management, and colleagues who may be able to shed more light on the care. Phoning a friend for a second option never hurts. Document well. Bad outcomes unfortunately sometimes do happen in this segment of the patients so be carful not to blindly dismiss someone's complaint. EM is a game of balance and with time, diligence, and practice we will perfect our skills. 

Stay well,

TR Adam

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